01 Overview

Sundown are deep technical Azure specialists, and our Managed Service offerings include:

Service Monitoring
Setup Performance Monitors Create Availability Alerts Azure Service Monitoring Establish Escalation Procedures
Technical Support
Diagnose Service Issues Recommended Remediations Standardized Runbooks Corrective Maintenance
Issue Management
Full Issue Management Full Incident Lifecycles Formal Incident Analysis Active Resolution Based on SLA
Managed Backups
Create a Backup Plan Schedule Backups Perform Data Recovery Manage Retention
System Maintenance
Full OS Patching Rings Azure Scheduled Events Platform Updates Change Management Procedures
CIS Creation, Benchmarking & Hardening HIPAA & ISO Compliance Configurations Azure Policy Implementation Sentinel Setup & Managment
02 How it works

As a subscriber to Azure, you can access all services and software included in the Azure portal, which you can then use to build your perfect IT environment and infrastructure.

Our team of talented Azure consultants can help you convert your ideas into reality. We can support your plans to move from on-premises by completing an assessment of your existing environment, optimising performance and cost, stabilising the infrastructure and workloads, and improving performance, reliability and security.
03 Benefits

Azure allows companies to leverage the flexibility of the Cloud to build, test, and deploy systems in a cost-effective and global network. Many of our clients choose Azure for a variety of reasons, including:

  • Speed of service
  • Simplified disaster recovery model
  • Scalable application hosting
  • Dynamic Infrastructure
  • Reducing IT overheads
  • Security
One of the advantages of Azure is that it can demonstrate a measurable ROI, which your organisation can rapidly scale up.

Contact us to find out more.


04 Baseline Product Offerings

Sundown offers four very specific levels of operational baseline

These map very closely to the Microsoft Cloud Adoption Framework model – the key difference is we map these baselines to our Power Products that help our customers easily identify the relevant tier they require:   PowerReview – Management Baseline Our standard PowerReview offering is everything you would expect from a secure, professional deployment of Azure. It allows you to assess your current state quickly and accurately. This utilises our tried and tested landing zone deployments that ensure you have fully configured:
  • Inventory & Visibility
  • Operational Compliance
  • Protection & Recovery capabilities
The PowerReview is the minimum that any customer would expect from their deployment and will ensure that their journey with Azure starts on the right footing with any areas for improvement clearly identified.

PowerDefence® – Enhanced Baseline

PowerDefenc® is a specialised set of offerings for those customers that wish to take their journey further.  We offer increased cadence through automation and the current security offerings in Azure – including:
  • Azure Automation – Set up your cloud, your way
  • Azure Sentinel – Setup, configuration & management of the award winning SIEM & SOAR solution
  • Defender for cloud – Setup, configuration & management of both free & standard versions
  • Customer Budget Management – Control your costs, your way!
To take your Azure journey to the next level and provide the next level of assurance then PowerDefence™ is the product for you!

PowerTransform® – Platform Operations

The platform is just that, a platform – without the ability to use the specific applications within the platform it becomes nothing more than a Landing Zone – this is where the PowerTransform™ product is key.  We have a dedicated Fusion Team that can help you make the most out of your workload operations and this includes full capabilities to help you get the most from:
  • AKS (Azure Kubernetes Service) – Full deployment, configuration, and management
  • SQL As A Platform – Full deployment & Management, even down to solution creation
  • Windows Endpoint Manager (Formerly Autopilot & Intune) – Full device deployment & Management & Reporting controlled from Azure
With PowerTransform® – AKS and SQL As A Platform can help create and deliver a futureproof, developer friendly technology stack that makes a positive difference to the way companies operate, whilst also providing resilience and much great end user experience.

PowerCleanse®- Workload Operations

Our Azure experts can help provide specific skillsets to specialise your Azure deployment for any specific need including the ability to:
  • Improve current system designs – Our own specific product PowerReview can be used to quickly and effectively review and help enhance your current Azure estate
  • Automate remediation activities – We can help automate those laborious remediation activities and save on the TCO for your cloud solution
  • Scale your solution – Having issues with elasticity? We’re here to help you get the right size and performance you require
  • Provide continuous improvement – We utilise a robust ISO9001 & ITIL process map that can help you achieve the best results for your organisation
Customers that have a medium to high critical workload are advised to utilise PowerCleanse® specifically as contains full management and automation and migration capabilites. All our offerings can be provided as a Fully Managed Azure Service back by our 24/7 Managed IT service desk. This also includes the ability to undertake remediation and on-boarding activities as part of the monthly costings – helping you to spread the cost even further!

Azure IT Managed Service Desk

Welcome to our IT Service Desk, your one-stop solution for all your technical support needs. We’re committed to providing reliable and efficient services tailored to your specific needs. Discover the range of our offerings:

Management Baseline offers a thorough health check and reactive tickets. This service, which is capped by time or ticket volume, operates within business hours only. It provides a light touch on service management, perfect for businesses seeking a fundamental level of support.

Enhanced Baseline steps up the game with proactive monitoring available 365 days a year, 24/7, or during business hours. We provide comprehensive service management and reporting, ensuring your systems are always up-to-date and issues are addressed before they become problems.

Platform Specialisation is for those seeking support focused on specific platforms such as Azure SQL or MS Sentinel. This modular addition offers proactive monitoring, full-service management, and reporting, either 365 days a year, 24/7, or during business hours.

Workload Operations is another modular addition that provides support focused on specific workloads, such as VDI or Data Platforms. This service includes proactive monitoring, full-service management, and reporting, ensuring seamless operation of your specific workloads around the clock or during business hours.

Choose the service that best fits your needs, and let us handle the rest. We’re here to ensure your IT operations run smoothly and efficiently, allowing you to focus on what really matters – your business success.


For a standard indication of pricing please see the relvant listing for each tier on G-Cloud:





IT Managed Service DeskHERE

Contact us to find out more.